Counts.pro hardware has been upgraded with a new firmware, version 1801.
For most users, this will be no problem, as many have already received the upgraded edition.
For other versions, contact firstname.lastname@example.org for advice. In some cases, an over-the-air update may be possible; for others, an equipment exchange may be required, free of charge.
For more information about the Ios app version 1.1.9, see the reply in the following post:
The counts.pro app is live in the App Store!